Terms of Service

1. Acceptance of Terms

By accessing spokanewa.roofexpertusa.com or utilizing our telephone dispatch services at (888) 208-4155, you agree to be bound by these Terms of Service. If you do not agree with these terms, please discontinue use of this website and our dispatch telephone network immediately.

2. Nature of Service: Independent Referral & Triage

Roof Expert USA is an independent advertising, lead-generation, and emergency dispatch service. Roof Expert USA is not a licensed construction contractor, roofing company, structural engineer, or insurance adjuster. We do not perform roofing repairs, physical installations, or architectural inspections. We connect property owners with independent third-party contractors who hold active registration with the Washington State Department of Labor & Industries (L&I) under RCW Chapter 18.27 (or Idaho contractor registration where applicable).

3. Independent Contractor Relationship & Limitation of Liability

Any contract for emergency tarping, leak repairs, structural restoration, or inspections is executed solely between the property owner and the independent Washington L&I-registered roofing contractor. Roof Expert USA is not a party to any contract, warranty, or pricing agreement. Roof Expert USA shall not be liable for any direct, indirect, incidental, or consequential damages resulting from work performed, missed appointments, material delays, or structural property loss.

4. Pricing, Estimates, and Commercial Agreements

All emergency mitigation rates, labor costs, diagnostic fees, and scope of work proposals are set independently by dispatched roofing contractors. Roof Expert USA does not set pricing, collect customer repair payments, or negotiate insurance settlements on behalf of contractors or homeowners.

5. Emergency Safety & Non-Climb Advisory

Roof Expert USA expressly cautions property owners against climbing onto roofs during winter conditions, active snowstorms, or when surfaces are icy or frost-covered. Slippery conditions pose severe fall hazards. All inspection and emergency mitigation work should be performed solely by qualified roofing professionals equipped with certified personal fall-arrest systems and OSHA-compliant ladders.

6. Washington Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Spokane County, Washington.